OUR COMMITMENT
Privacy Policy
Your privacy matters. We are committed to protecting your personal information and handling it responsibly.
Last updated: 6 September 2026
ISG Security respects your privacy and is committed to protecting the personal information you provide to us. This Privacy Policy explains how we collect, use, store and protect personal information when you contact us, request a quote, use our website or engage with our services.
01 — Information We Collect
We may collect personal information that you provide to us, including your name, phone number, email address, business or organisation name, property or site location, security service requirements, and information contained in enquiries or communications with us.
We may also collect basic technical information relating to use of our website, such as device, browser and website usage information, where this is collected through our website platform or analytics tools.
02 — How We Collect Information
We may collect information when you submit a website form, request a quote, contact us by phone or email, communicate with our team, or engage ISG Security to provide security services.
03 — How We Use Your Information
We may use personal information to respond to enquiries and quote requests, assess security requirements, provide and manage our services, communicate with clients, maintain business records, improve our services and website, and meet our legal or regulatory obligations.
We will only use personal information for the purpose for which it was collected, or for another purpose permitted by law.
04 — Sharing Personal Information
ISG Security does not sell personal information.
We may disclose information to trusted service providers where reasonably necessary to operate our business or provide our services, or where disclosure is required or permitted by law.
Where third-party providers process information on our behalf, we take reasonable steps to ensure personal information is handled appropriately.
05 — Storage and Security
We take reasonable steps to protect personal information against loss, unauthorised access, misuse, disclosure or alteration.
Personal information may be stored using reputable technology and website service providers used in operating ISG Security.
We retain personal information only for as long as reasonably necessary for the purposes for which it was collected or as required by law.
06 — Website Forms
Information submitted through our website, including through our Request a Quote form, may be stored and processed through our website platform and used by ISG Security to respond to your enquiry and provide requested services.
Please avoid submitting unnecessary sensitive personal information through website forms.
07 — Cookies and Website Analytics
Our website may use cookies and similar technologies to operate the website, understand how visitors use it and improve its performance.
Depending on your browser settings, you may be able to restrict or disable cookies. Some website functionality may be affected if cookies are disabled.
08 — Accessing or Correcting Your Information
Under New Zealand privacy law, you may have the right to request access to personal information we hold about you and ask us to correct information you believe is inaccurate.
To make a privacy request, please contact us using the details below.
09 — Privacy Breaches
If a privacy breach occurs that is required to be notified under New Zealand law, ISG Security will take appropriate steps, including notifying affected individuals and the Office of the Privacy Commissioner where required.
10 — Third-Party Websites
Our website may contain links to third-party websites. ISG Security is not responsible for the privacy practices or content of websites operated by other organisations.
11 — Changes to This Policy
We may update this Privacy Policy when our business, website, services or legal obligations change. The latest version will be published on our website with an updated revision date.
12 — Contact Us
For questions about this Privacy Policy or requests concerning your personal information, contact:
ISG Security
Email: info@isgsecurity.co.nz
Phone: 021 199 4308
Location: Auckland, New Zealand